At TRXAuto, we are committed to delivering high-quality auto parts and vehicles to our customers efficiently. This Shipping & Delivery Policy outlines our shipping process, estimated delivery times, and other important details.
1. Shipping Destinations
We currently ship our products to the following countries:
- United Arab Emirates (UAE)
- Oman
- Saudi Arabia
- Qatar
For international deliveries beyond these locations, please contact us at support@trxauto.shop for more details.
2. Processing Time
- Orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive a confirmation email with tracking details once your order has been shipped.
3. Shipping Methods & Estimated Delivery Time
- UAE: 2-5 business days
- Oman: 5-7 business days
- Saudi Arabia: 5-10 business days
- Qatar: 7-12 business days
Delivery times are estimates and may vary due to customs processing, courier delays, or unforeseen circumstances.
4. Shipping Charges
- Shipping costs vary depending on the destination, order size, and selected shipping method.
- The shipping fee will be calculated at checkout before completing the order.
- Customers are responsible for any customs duties, taxes, or import fees applicable in their country.
5. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order through the courier’s website or contact our support team for assistance.
6. Failed Deliveries & Incorrect Address
- Customers must provide accurate shipping details at checkout. TRXAuto is not responsible for orders delivered to incorrect addresses.
- If an order is returned due to an incorrect address or failed delivery attempts, additional shipping charges may apply for reshipment.
7. Damaged or Lost Shipments
- If your order arrives damaged, please contact us within 24 hours of delivery with photos of the damaged product and packaging.
- In case of a lost shipment, we will work with the courier to resolve the issue and offer a replacement or refund if applicable.
8. Contact Information
For any shipping-related inquiries, please contact us:
TRXAuto
SPC Free Zone, Sharjah, UAE
Phone: +971 0585577864
Email: support@trxauto.shop
Website: trxauto.shop
We appreciate your trust in TRXAuto and are dedicated to providing a seamless shipping experience!