Cancellation And Refund

At TRXAuto, we strive to provide a seamless shopping experience for our customers. This Cancellation & Refund Policy explains the conditions under which you can cancel your order, request a return, or obtain a refund.

1. Order Cancellation

  • Orders can be canceled before shipment by contacting us at support@trxauto.shop or calling +971 0585577864.
  • Once an order has been shipped, it cannot be canceled.
  • If an order is canceled before shipment, a full refund will be processed to the original payment method within 5-7 business days.

2. Return Policy

We offer a 15-day return policy on our products, subject to the following conditions:

  • The return request must be initiated within 15 days of receiving the product.
  • The product must be unused, in its original packaging, and in resalable condition.
  • Items that are damaged due to misuse, improper installation, or wear and tear are not eligible for return.
  • Customers are responsible for return shipping costs unless the return is due to a defect or an incorrect product received.

3. Refund Policy

  • Once we receive the returned product, we will inspect it and process the refund within 7-10 business days.
  • Refunds will be issued to the original payment method used during the purchase.
  • Shipping charges and any applicable handling fees are non-refundable.
  • If a replacement is requested instead of a refund, we will arrange for a new shipment as per product availability.

4. Non-Returnable Items

Certain products may not be eligible for returns, including:

  • Custom or special-order items.
  • Items that have been installed, used, or altered.
  • Products missing original packaging or accessories.

5. Return Process

To initiate a return, follow these steps:

  1. Contact us at support@trxauto.shop with your order details and reason for return.
  2. Our support team will provide you with a return authorization and instructions.
  3. Ship the item back to us at the provided return address.
  4. Once received and inspected, we will process your refund or replacement.

6. Shipping & Delivery Areas

We provide returns for products shipped to:

  • United Arab Emirates (UAE)
  • Oman
  • Saudi Arabia
  • Qatar

For international returns beyond these regions, please contact us for further assistance.

7. Contact Information

For any cancellation, return, or refund inquiries, please reach out to us:

TRXAuto
SPC Free Zone, Sharjah, UAE
Phone: +971 0585577864
Email: support@trxauto.shop
Website: trxauto.shop

We appreciate your trust in TRXAuto and are here to assist with any issues regarding your order.

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